SRE Services

Monitoring and Observability gives you the tooling - dashboards, metrics, logs, alerts. SRE is the practice that uses them: defining what reliable means for your service through SLOs, spending an error budget deliberately, running incidents well, and removing the repetitive work that causes outages. DevOps as a Service is general senior engineering on tap. SRE is specifically focused on keeping production reliable and turning each incident into a permanent fix.

We provide business-hours response plus a defined incident retainer for urgent production issues, with response targets agreed in writing. We deliberately do not market a 24/7 follow-the-sun rota we cannot staff to a high standard. We set up your on-call tooling and escalation, and can design a round-the-clock rota run by your own team using our playbooks. If you genuinely need staffed 24/7 cover, we will say so honestly and help you build it rather than overpromise.

A Service Level Objective is a measurable reliability target, for example 99.9 percent availability or p99 latency under 200ms. The gap between that target and 100 percent is your error budget - the amount of unreliability you are allowed to spend. When the budget is healthy you ship features faster; when it is exhausted you slow down and invest in stability. It gives engineering and product a shared, data-driven way to balance speed against reliability instead of arguing about it.

Before a new service or major release goes live, we review it against a reliability checklist: health checks and probes, resource limits, autoscaling behaviour, failure modes and timeouts, observability coverage, runbooks, rollback path, and capacity headroom. The goal is to catch the predictable ways a launch falls over before your customers do, not after.

We help you set up clear severities, on-call and escalation, and a communication path so incidents are handled calmly instead of chaotically. After resolution we run a blameless postmortem that focuses on the system and the contributing factors, not on blaming a person, and produces tracked action items with owners. The point is that the same outage does not happen twice.

We begin with a short reliability assessment of where you are today: your real availability expectations, current monitoring, recent incidents, and how on-call works now. From there we agree your first SLOs, close the most painful gaps, and put the incident and postmortem process in place. You get value from the first engagement rather than waiting out a long onboarding.