Question 1

How is SRE different from your Monitoring and DevOps services?

Accepted Answer

Monitoring and Observability gives you the tooling - dashboards, metrics, logs, alerts. SRE is the practice that uses them: defining what reliable means for your service through SLOs, spending an error budget deliberately, running incidents well, and removing the repetitive work that causes outages. DevOps as a Service is general senior engineering on tap. SRE is specifically focused on keeping production reliable and turning each incident into a permanent fix.

Question 2

Do you provide 24/7 on-call?

Accepted Answer

We provide business-hours response plus a defined incident retainer for urgent production issues, with response targets agreed in writing. We deliberately do not market a 24/7 follow-the-sun rota we cannot staff to a high standard. We set up your on-call tooling and escalation, and can design a round-the-clock rota run by your own team using our playbooks. If you genuinely need staffed 24/7 cover, we will say so honestly and help you build it rather than overpromise.

Question 3

What are SLOs and error budgets?

Accepted Answer

A Service Level Objective is a measurable reliability target, for example 99.9 percent availability or p99 latency under 200ms. The gap between that target and 100 percent is your error budget - the amount of unreliability you are allowed to spend. When the budget is healthy you ship features faster; when it is exhausted you slow down and invest in stability. It gives engineering and product a shared, data-driven way to balance speed against reliability instead of arguing about it.

Question 4

What is a production-readiness review?

Accepted Answer

Before a new service or major release goes live, we review it against a reliability checklist: health checks and probes, resource limits, autoscaling behaviour, failure modes and timeouts, observability coverage, runbooks, rollback path, and capacity headroom. The goal is to catch the predictable ways a launch falls over before your customers do, not after.

Question 5

How do you run incident response and postmortems?

Accepted Answer

We help you set up clear severities, on-call and escalation, and a communication path so incidents are handled calmly instead of chaotically. After resolution we run a blameless postmortem that focuses on the system and the contributing factors, not on blaming a person, and produces tracked action items with owners. The point is that the same outage does not happen twice.

Question 6

What does getting started look like?

Accepted Answer

We begin with a short reliability assessment of where you are today: your real availability expectations, current monitoring, recent incidents, and how on-call works now. From there we agree your first SLOs, close the most painful gaps, and put the incident and postmortem process in place. You get value from the first engagement rather than waiting out a long onboarding.

SRE Services

What SRE Services Includes

About SRE Services

Who Needs SRE Services

The pain that triggers the call

SRE Services - Common Questions

Monitoring & Observability

Disaster Recovery & Backup

DevOps as a Service

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