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Engagement/Hour Packages

DevOps as a Service

Pre-purchased monthly hour packages for teams without a dedicated DevOps engineer.

Best fit

Who DevOps as a Service is for

Pre-purchased monthly hour packages for teams without a dedicated DevOps engineer.

Small teams with infrastructure work but no headcount

There is always a Terraform change, a certificate, a broken pipeline. It is real work and it is never a full week of it, so it lands on whichever developer looks least busy.

Companies whose infrastructure needs arrive in bursts

Nothing happens for a month, then a launch, a migration and an audit land in the same fortnight. Hours bought in advance cover the spike without a contract negotiation in the middle of it.

Teams that want a queue, not a meeting

Tasks go in by ticket or Slack and come back done, with the time spent written down. Nobody has to schedule a call to get a firewall rule changed.

Companies that need their ops spend to be predictable

A block of hours agreed up front is a budget line rather than a series of quotes. The tier moves with the workload month to month, so a quiet stretch costs less rather than being carried as unused time.

Recognise one of these? Describe it and we will tell you what it involves.

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Included

What DevOps as a Service Includes

Pre-purchased monthly hour blocks
Async task submission via tickets or Slack
Monthly or bi-weekly sync calls
Priority handling for urgent issues
Transparent time tracking and reporting
Change tier from one month to the next

How it goes

How we run this engagement

The same four steps on every engagement, whether it is a one-off project or an ongoing retainer.

Step 1

You describe the work

A written request, answered by a senior engineer within one working day

Step 2

Audit & Plan

Full review of current stack, written action plan (AI-powered stack analysis + risk mapping)

Step 3

Execute

Implementation, migration or ongoing management begins

Step 4

Monitor & Support

Continuous oversight, alerts, regular reports (AI-correlated alerts, zero noise)

Overview

About DevOps as a Service

Senior DevOps expertise on tap without a full-time hire. Submit tasks via tickets or Slack, and we handle everything from Terraform changes to server troubleshooting - with transparent time tracking and the freedom to change tier month to month.

FAQ

DevOps as a Service - Common Questions

You purchase a block of hours each month. Submit tasks via your preferred channel - tickets, Slack, or email - and we work through them in priority order. You get transparent time tracking so you always know where your hours went.

Anything infrastructure-related - Terraform changes, CI/CD pipeline fixes, server troubleshooting, cloud configuration, monitoring setup, security patching, and more. If it touches your infrastructure, we handle it.

No. The hours are a monthly block and an unused one is not carried forward. The flexibility is in the tier rather than in banking time: if a month looks quiet you move down for it, and back up when the work returns. Nobody should be inventing work just to spend an allowance.

You get senior-level expertise without recruitment costs, onboarding time, benefits, or management overhead. For teams with sporadic infrastructure needs, it is significantly more cost-effective than a full-time hire.

Absolutely. If you need more hours for a migration, launch, or incident, we can accommodate additional hours beyond your regular package. Just let us know in advance when possible.

A senior engineer who stays with your account, not a rotating queue. They learn your stack once and still know it the next time you call, and you reach them directly on Slack or Teams. For larger pieces of work a second engineer reviews the change before anything touches production.

Us, on DevOps as a Service

Written for the problem rather than for the sale. Read one before you decide whether we know your stack.