+-Do you work with small companies?
Yes. Most of our clients are small companies, online stores and agencies that need senior DevOps without a full-time hire. You talk to the engineer who does the work, not an account manager.
+-Do I have to sign a monthly retainer, or can you do a one-off task?
No retainer required. We offer flexible services: beyond monthly DevOps as a Service and larger projects, we also take one-off tasks and single problems. Describe the task and you get a written action plan with a clear time estimate and a fixed price upfront, before any work starts. You approve it, then we do the task. A retainer only makes sense once the work is ongoing; it is not a requirement to work with us.
+-What's your typical response time?
A written request is answered by a senior engineer within one working day. Emergencies go through the Emergency page, where first response is 20 to 40 minutes during business hours. Round-the-clock cover is part of a monthly plan rather than something we promise to everyone.
+-Do you work with non-Kubernetes infrastructure?
Yes. We work with bare-metal servers, Hetzner Cloud, AWS EC2, Laravel Forge, Plesk and cPanel environments. Kubernetes is a speciality but not a requirement.
+-Can you take over an existing infrastructure?
Yes - we start with an infrastructure audit to understand what you have, identify risks, and build a plan. Most engagements begin this way.