For SaaS platforms
DevOpsforSaaSplatforms.Reliability your customers can measure.
Your customers measure your product in nines. We deliver them. From multi-tenant data isolation to alerting that wakes the right person, we operate the infrastructure layer of B2B and B2C SaaS so your engineers can ship features.
99.9%
Three nines
~8.8h downtime/year
99.95%
Three-and-a-half
~4.4h downtime/year
← where most SaaS contracts land
99.99%
Four nines
~52min downtime/year
Where it usually hurts
The saas-specific failure modes
Multi-tenant data isolation that has to hold up to audits and per-tenant billing.
We design the isolation primitive (schema-per-tenant, row-level security, or full DB-per-tenant) for your scale and write it down so auditors do not have to guess.
P95 latency is creeping up as customers grow and you cannot tell which dependency.
Per-service tracing, per-endpoint dashboards, and alerts that fire on user-impacting symptoms - not generic CPU and memory.
Your database tier scales with rewrites and prayer.
Postgres tuned for SaaS workloads. Read replicas, connection pooling, partitioning where it earns its complexity, and a path to Aurora if and when you need it.
A new pricing tier means another deploy cycle of risk.
Feature-flag-friendly CI/CD with safe rollouts. Canary, blue-green, or staged rollout depending on the workload. The risk of a Tuesday deploy stops being a quarterly conversation.
Architecture pattern
Multi-tenant isolation that audits cleanly
The isolation primitive depends on your scale and contract obligations. Schema per tenant, row-level security, or full DB per tenant - we design the one that fits, and write it down so auditors do not have to guess.
Tenant A
isolated data + IAM
Tenant B
isolated data + IAM
Tenant C
isolated data + IAM
Row-level security + scoped IAM
Per-tenant access policy enforced at the database and the API gateway
Shared infrastructure
What we usually run
The services saas engagements lean on
Each engagement is one of our real services with a focus tuned to saas needs.
AWS Cloud Management
AWS done properly: tight IAM, networking that scales, cost that does not surprise the CFO.
Open serviceKubernetes Management
EKS or self-managed clusters for SaaS workloads that need horizontal scale and clean release cycles.
Open serviceMonitoring & Observability
Prometheus, Grafana, and tracing that catches the slow tenant before they file a ticket.
Open serviceAPI-as-a-Service on AWS
When the SaaS platform itself needs to integrate identity, AI, payments, and messaging on a managed foundation.
Open serviceSecurity & Compliance
IAM lockdown, secret rotation, kernel CVE response - the boring security work paying customers expect.
Open serviceFAQ
Common saas questions
We are still on a single-tenant database. When do we need to change that?
Probably not yet, if you are under 50-100 active tenants and not regulated. Past that point shared-everything starts hurting on cost, noisy-neighbour latency, and customer-data export requests. We do that analysis on a fixed-price audit.
Can you handle a migration from Heroku, Render, or Vercel to AWS?
Yes - one of our most common engagements. We design the AWS equivalent of your current setup, build it alongside production, and cut over with near-zero downtime depending on workload.
What about SOC 2 or ISO 27001?
We can stand up the technical controls (IAM, encryption, logging, change management, access reviews). We do not sell the audit itself - that runs with a CPA firm. We collaborate with whichever auditor you bring.
Do you offer 24/7 on-call?
Business-hours on-call is the default with extended response windows for severities. True 24/7 is available on the Scale tier of the DevOps retainer.
Other industries we cover
Sound like your situation?
Discovery call is 30 minutes, free, no preparation required. We will tell you straight whether we are the right fit.