Emergency Server & Infrastructure Support

Handled production incidents across AWS, Hetzner, DigitalOcean, Magento, WordPress, and custom Linux stacks.

Critical production issues require immediate action.

If your systems are down or unstable, submit the form below to reach an engineer who handles real production incidents.
  • Production servers not responding or offline
  • Database failures (MySQL / PostgreSQL / MongoDB)
  • Server not booting or filesystem corruption
  • Web server, PHP, or application crashes
  • High load, memory exhaustion, or disk full incidents
  • Immediate investigation by an experienced DevOps / SysOps engineer
EMERGENCY SUPPORT
Start Emergency Chat

To help us respond faster, please include as much detail as possible:

• What is currently broken or unavailable
• When the issue started
• Any recent changes (updates, reboots, deployments)
• Provider / hosting (AWS, GCP, Hetzner, DigitalOcean, etc.)
• Error messages or console output, if available

You don’t need to be technical. Just describe the problem in your own words.

We’ll take it from there.

Emergency support starts at $80 per hour.

Emergency support is billed hourly.

After reviewing your request, we confirm availability, scope, and pricing before starting.

Outside business hours, requests are reviewed as availability allows.

Business hours:

Monday - Friday
9AM - 5PM UTC

What happens after submit the form
• An engineer reviews your request (no automated replies)
• We assess urgency, scope, and availability
• If we can help immediately, we contact you with next steps

Submitting this form does not guarantee immediate availability.
We confirm response and scope before starting work.

Start an Emergency Support Request

This form is monitored by experienced DevOps and SysOps engineers. Use it only for urgent production issues that require immediate investigation.

    Chat Option (recommended)

    Preferred Method of Contact

    Real-World Production Incidents We Handle

    Real-world infrastructure and application failures that require immediate action.

    We troubleshoot cloud-level failures such as instance issues, networking problems, and misconfigurations impacting live environments.

    If your site or services are unreachable due to DNS or domain issues, we identify misconfigurations and restore proper resolution fast.

    Expired or broken SSL certificates can take sites offline — we fix certificate issues and restore secure HTTPS access immediately.

    We resolve critical email delivery problems that disrupt business communication, including server-side and provider-level failures.

    If cPanel or Plesk becomes inaccessible or unstable, we repair services and restore management access without risking hosted accounts.

    We investigate sudden connectivity loss, firewall blocks, or routing issues that prevent access to servers or applications.

    When a deployment breaks production, we perform fast rollbacks or hotfixes to stabilize systems and restore service continuity.

    When your production systems are down or unavailable, we act immediately to restore service and minimize business impact. Our focus is fast recovery, not theory.

    If your server fails to boot after a reboot, update, or crash, we diagnose filesystem, kernel, and bootloader issues to bring it back online safely.

    When servers slow down or become unresponsive due to resource exhaustion, we identify the root cause and stabilize the system under live traffic.

    We resolve application and web server crashes that cause errors, downtime, or broken user access, even under active production load.

    If your server is hacked, infected, or behaving suspiciously, we isolate the issue, stop the threat, and secure the system to prevent further damage.

    Swift resolution for critical MySQL database issues to ensure data integrity and uninterrupted access.

    When data loss or service failure occurs, we focus on recovering critical services and restoring functionality as quickly and safely as possible.